Contact Center Training Lunch Talk in New Zealand

Gather round, Kiwi colleagues, for an enriching opportunity awaits! Picture this: a vibrant lunchtime atmosphere, where the aroma of freshly brewed coffee mingles with the buzz of eager minds ready to delve into the world of contact centre excellence. Join us for an engaging Lunch Talk right here in New Zealand, where industry experts will unravel the secrets to mastering contact centre dynamics. From honing your communication skills to navigating complex customer interactions with finesse, this session promises to equip you with the tools needed to thrive in the fast-paced world of customer service.

Step into a world of learning and collaboration as we delve into the heart of contact centre training. Embark on a journey of discovery, where each bite of your sandwich is accompanied by invaluable insights into elevating customer experiences. Whether you’re a seasoned professional or just starting your journey in the realm of customer service, this Lunch Talk offers a unique opportunity to refine your skills, connect with peers, and emerge inspired to make a lasting impact. Don’t miss out on this transformative experience right here in New Zealand!

Talk Objectives:

  1. Enhance Communication Skills:
    Develop a nuanced understanding of effective communication techniques to foster clearer and more empathetic interactions with customers, ensuring a positive and memorable service experience.
  2. Mastering Multichannel Support:
    Explore strategies for seamlessly navigating various communication channels, from phone calls to online chats, to provide consistent and top-tier customer support across platforms.
  3. Customer-centric Problem Resolution:
    Equip participants with problem-solving skills focused on meeting customer needs promptly, efficiently, and in a manner that exceeds expectations, thus enhancing overall customer satisfaction.
  4. Adaptability in Technology Integration:
    Learn to leverage the latest technological advancements in contact centre tools and platforms, ensuring participants can adeptly adapt to evolving customer service technologies.
  5. Cultivating Empathy in Service:
    Understand the pivotal role of empathy in customer interactions, discovering ways to connect emotionally with customers to build trust and loyalty.
  6. Effective Time Management:
    Acquire time management techniques tailored for the dynamic nature of contact centre work, ensuring optimal productivity without compromising the quality of customer service.
  7. Conflict Resolution Skills:
    Develop strategies for managing and resolving conflicts, both among team members and in customer interactions, to maintain a positive and harmonious work environment.
  8. Data-Driven Decision Making:
    Harness the power of data analytics in customer service, learning how to interpret and utilise data insights to make informed decisions that enhance overall contact centre performance.
  9. Continuous Improvement Mindset:
    Instil a culture of continuous learning and improvement within the contact centre, encouraging participants to embrace feedback and proactively seek opportunities for professional and operational growth.
  10. Building Team Cohesion:
    Foster a sense of unity and collaboration among contact centre teams, exploring team-building strategies that enhance communication, trust, and mutual support, ultimately leading to a more harmonious and effective work environment.

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More Information:

Duration: 60 minutes

Fees: $1899.97 USD 991.50 

For more information please contact us at: contact@knolwesti.nz

If you would like to register for this talk, fill out the registration form below.

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